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XENON_customer_survey_20150 pages
Customer Survey 2015
Your assessment helps us to improve our performance. Please answer the questions that interest you and return
the questionnaire by February 28 th, 2015.
1.
How do you evaluate the performance of XENON in the terms of Sales / Project Management?
Please enter weighting factor and check the rating.
Excellent
(5 points)
Good
(4 points)
Fair
(2 points)
Poor
(0 points)
Quality of the consulting services
☐
☐
☐
☐
Quality of oers made
☐
☐
☐
☐
Price performance ratio
☐
☐
☐
☐
Available delivery time
☐
☐
☐
☐
On-time delivery
☐
☐
☐
☐
Availability / Communication
☐
☐
☐
☐
Information about project status
☐
☐
☐
☐
Flexibility during the project
☐
☐
☐
☐
Competence of the contact person
☐
☐
☐
☐
Personal care on the premises of XENON
☐
☐
☐
☐
☐
☐
☐
☐
Criteria
Weighting
(1-4)*
* The weighting factor is multiplied by the points, 1 - not important, 2 - normal, 3 -important, 4 - very important
2.
How do you assess your XENON Machines?
Please enter weighting factor and check the rating.
Excellent
(5 points)
Good
(4 points)
Fair
(2 points)
Poor
(0 points)
☐
☐
☐
☐
☐
☐
☐
☐
Flexibility
☐
☐
☐
☐
Maintainability
☐
☐
☐
☐
Handling
☐
☐
☐
☐
Adjustability
☐
☐
☐
☐
Safety standard
☐
☐
☐
☐
Costs of spare and wear parts
☐
☐
☐
☐
Technical documentation
☐
☐
☐
☐
Design of the machines
☐
☐
☐
☐
☐
☐
☐
☐
Criteria
Fulllment of the agreed performance
parameters
Performance / Availability
Weighting
(1-4)*
* The weighting factor is multiplied by the points, 1 - not important, 2 - normal, 3 -important, 4 - very important
"
