SMART and TMA - Remote monitoring over standard telephone lines0 pages

GAI-Tronics Telephony
SMART and TMA
Self Monitoring And Reporting Technology
Remote monitoring over
standard telephone lines
Ensure your phones are operational Plan maintenance and repair work
Streamline manpower Generate automatic reports
View at a glance status information Establish comprehensive database
Whether you have 1, 5 or 5,000 telephones installed outside, how do you know what’s happening out there
without physically travelling out to check them? Your maintenance teams have more important things to do
with their time so why incur increased costs for doing something that can be done from the office?
Knowing that the telephone is working at all times is imperative where they are safety-critical or providing a
customer interface. Has someone left the handset off-hook? Has your roadside telephone been knocked
over? Has there been a problem connecting to the phone due to a line fault? How do you know?
For customer service phones - do you have to justify their usage, need to keep a log of all call data,
regularly change the memory numbers or send reports to other managers?
GAI-Tronics’ SMART (Self Monitoring And Reporting Technology) phones are rugged, line powered
analogue telephones offering TMA compatibility, including powerful remote monitoring facilities, as
standard. They can also include enhanced features such as activating external equipment, restricting
keypad access and enabling remote PIN code door entry.
TMA - Telephone Management Application is a Windows® based software package that allows you to
remotely monitor the health status of your SMART telephones, program their functions and log and report
on their stats - all over a standard telephone line. These features ensure that your SMART phones remain
operational with minimal manpower.
TMA not only checks the telephone status but also highlights possible problems across the network as it
works over the telephone line. Reports from TMA can be used to highlight areas where vandalism or
network problems exist and help you plan work on areas that need to be enhanced, maintained or linked
into other security measures such as CCTV.
SMART and TMA provide measurable results. In addition, you have the safety of knowing your system
works and you have effective management of your network and manpower.