•t Comprehensive service portfolio
•t Personal contact partner
•t Fast availability of original parts and units
•t HEIDENHAIN Service Exchange
•t Expertly performed repairs
•t 12 months guarantee of function for repaired units
•t Operational reliability
•t Tested quality
•t Service support on-site
•t Servicing and installation of HEIDENHAIN products on-site
•t Customer and user training in the local language

Your direct line to the HEIDENHAIN Service
Department

We’re your best partner for servicing!
A demanding technology requires qualified services, since as a
customer you rightly expect safe, reliable, and highly productive
systems. A well-structured service organization present
throughout the world is therefore of particular importance.

Helpline for technical support:
Encoders/machine inspection
{ +49 8669 31-3104
service.ms-support@heidenhain.de

HEIDENHAIN is represented in over 50 countries—mainly
through its own subsidiaries. Together they form a competent,
high-performance network. Careful support of your HEIDENHAIN
products through a solution-oriented range of services increases
the availability of your machinery and saves time and money.

NC programming
{ +49 8669 31-3103
service.nc-pgm@heidenhain.de
NC support
{ +49 8669 31-3101
service.nc-support@heidenhain.de
PLC programming for TNC
{ +49 8669 31-3102
service.plc@heidenhain.de
Lathe Control
{ +49 8669 31-3105
service.lathe-support@heidenhain.de

Helpline for repairs, spare parts, exchange units:
German team
{ +49 8669 31-3121
Outside Germany
{ +49 8669 31-3123

Helpline for complaint management, service contracts:
Coordination team
{ +49 8669 31-3135
service.order@heidenhain.de

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Overview of your service benefits:

Focus on the Customer
HEIDENHAIN Service

HEIDENHAIN – Your Partner