SMART Self Monitoring And Reporting Telephone (TMA)0 pages

SMART and TMA
Self Monitoring And Reporting Technology

where vandalism or network problems exist and help you plan
work on areas that need to be enhanced, maintained or linked
into other security measures such as CCTV.

• Ensure your phones are operational
• Streamline manpower
• View at a glance status information

SMART, VoIP, GSM (GSM-R) telephones coupled with TMA
softare provide measurable results. In addition, you have the
safety of knowing your system works and you have effective
management of your network and manpower.

• Plan maintenance and repair work
• Generate automatic reports
• Establish comprehensive database
Whether you have 1, 5 or 5,000 telephones installed outside,
how do you know what’s happening out there without physically
travelling out to check them? Your maintenance teams have
more important things to do with their time so why incur increased
costs for doing something that can be done from the office?
Knowing that the telephone is working at all times is imperative
where they are safety-critical or providing a customer interface.
Has someone left the handset off-hook? Has your roadside
telephone been knocked over? Has there been a problem
connecting to the phone due to a line fault? How do you know?
For customer service phones - do you have to justify their usage,
need to keep a log of all call data, regularly change the memory
numbers or send reports to other managers?
GAI-Tronics’ SMART (Self Monitoring And Reporting Technology)
phones are rugged, line powered analogue telephones offering
TMA compatibility, including powerful remote monitoring facilities,
as standard. They can also include enhanced features such as
activating external equipment, restricting keypad access and
enabling remote PIN code door entry.
TMA - Telephone Management Application is a Windows® based
software package that allows you to remotely monitor the health
status of your SMART, VoIP and GSM (GSM-R) telephones,
program their functions and log and report on their stats - all
over a standard telephone line. These features ensure that your
phones remain operational with minimal manpower.
TMA not only checks the telephone status but also highlights
possible problems across the network as it works over the
telephone line. Reports from TMA can be used to highlight areas

Upto 8 Modems per machine.

TMA can be sited on a PC (using Microsoft® Windows
XP®, Windows 2000® or Windows 7 operating system)
anywhere in the world as the SMART phones work over
a standard telephone line.
TMA remotely monitors the health-status of SMART
telephones from a control centre.
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Can poll up to eight phones simultaneously with up to 8
modems per PC.
Automatic poll maintenance checks can be configured to
perform non-stop, daily, or weekly.
TMA checks that the phone is contactable & then retrieves
identifying information: telephone serial number & software
version, as well as faults and sensors including stuck
buttons, handset integrity, phone tilt, line conditions (current
levels) & call-in progress interrupted.
‘At a glance’ health status on TMA - telephones will show
a yellow ‘X’ for a fault exception and a red ‘X’ for inactive
phones. You will also hear an audio alert.

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MODEM
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Example diagram for typical Analogue TMA setup using SMART telephones.

www.gai-tronics.co.uk