Enhanced Support for Microsoft Dynamics Online Services0 pages

Enhanced Support for
Microsoft Dynamics
Online Services
Faster Responses and Development
Resources for Small and Midsize
Businesses
In business and in life, time is your most valuable asset.
Want a higher return on your time investment? The
Enhanced Support plan for Microsoft Dynamics Online
Services gives you fast answers that help get you back to
work quickly!
The plan can be purchased for Microsoft Dynamics CRM
Online, Microsoft Dynamics Marketing, or Microsoft Social
Listening services.
The Enhanced Support plan keeps your business running
smoothly, with quick responses to technical support
requests, professional training and development materials,
and access to expert engineers to help address technical
issues.
The Enhanced Support plan lets you submit support requests
both online and by phone, plus a two-hour response time for
incident submissions for your most critical issues. Priority
routing eliminates your on-hold time when calling for
support—stay focused on the job, and we’ll call you back to
address your issue!
You’ll also have unprecedented access to resources - such as
a Getting Started catalog, available on Customer Center - 24
hours a day, allowing you to learn at your own pace, reduce
the number of support issues, and increase your personal
productivity. You have full access to the entire Microsoft
Dynamics CRM Online E-Learning courseware and training
materials. Limited training is also available for Microsoft
Dynamics Marketing.
Time away from your business negatively affects your
success. Enhanced Support gives you fast, easy access to
answers and expert assistance, so you can get back to
business faster.

Benefits at a glance
Available with Microsoft Dynamics CRM
Online, Microsoft Dynamics Marketing, or
Microsoft Social Listening
Initial response time of less than two
hours for your most critical issues

Eliminate on-hold time with priority
routing

Maximize uptime with unlimited
break/fix support

Find help quickly from an online
community of experts and peers
Self-learning resources available 24
hours and for Dynamics CRM Online a
full ELearning catalog*
Access self-directed support on our
customer portals

Email Deliverability Services for
Microsoft Dynamics Marketing